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Membership
Signature Membership
$189/month
One Signature HydraFacial, or $189 toward your Skin Health Plan; any service until written. New members start with three HydraFacials; exceptions apply. Member discount: 5% on eligible services, upgrades, in-store skincare and packages. Credit carries one cycle, then expires; max. two. Share: household (spouse/partner, dependent children; max. 3) or one outside person. Six-month minimum; text to cancel 20 days before billing. Terms apply.
Deluxe Membership
$239/month
One Deluxe HydraFacial with corrective serum and LED, or $239 toward your Skin Health Plan; any service until written. New members start with three HydraFacials; exceptions apply. Member discount: 10% on eligible services, upgrades, in-store skincare and packages. Credit carries one cycle, then expires; max. two. Share: household (spouse/partner, dependent children; max. 3) or one outside person. Six-month minimum; text to cancel 20 days before billing. Terms apply.
Platinum Membership
$275/month
Platinum HydraFacial (corrective serum, LED, lymphatic drainage) or $275 toward your Skin Health Plan; any service until written. New members start with 3 HydraFacials; exceptions apply. Member discount: 15% on eligible services, upgrades, in-store skincare and packages. Credit carries one cycle, then expires; max. 2. Share: household (spouse/partner, dependent children; max. 3) or one outside person. Six-month minimum; text to cancel 20 days before billing. Terms apply.
Mynx Loyalty
$45/month
Get 10% off facials, including Signature, Deluxe and Platinum HydraFacials, dermaplaning, peels, waxing, lash and brow services, and skincare purchased in-store. Excludes the Restoration Ritual; laser, laser hair removal, microneedling and RF treatments; Keravive; LAMPROBE; body lymphatic therapy; Celluma home-use panels; packages and gift cards. No monthly treatment, credit, sharing or minimum term. Cannot be combined with other offers.
MEMBER FAQ
WHEN THE CHANGES START
When do these changes start?
New members who join from September 22, 2026 start with the full program right away, including the member discount rates below. If you’re already a member, the changes to your membership start on November 1, 2026. Until then, your current terms and discounts stay the same. Our appointment policies (deposits, late-change fees and consultation fees) apply to everyone from September 22, 2026.
Do I need to sign anything?
Yes. Your updated membership terms start on November 1, 2026, and we need your signature for them to take effect. Mary or Melissa will go over them with you at your next visit and you can sign them there. Signing early doesn’t move your changes forward; they still start November 1, 2026. If we haven’t seen you before November 1, we’ll send the update to you in Vagaro so you can read and sign it from home. If a membership isn’t signed by November 1, it pauses: billing stops and the membership can’t be used until it’s signed. Nothing is cancelled and there’s no fee. Your credits, your enrollment date and your billing date all stay exactly as they are, and your membership picks up again the same day you sign. Signing doesn’t create, restart or extend a minimum membership commitment. New members sign the membership agreement when they join.
THE CREDIT
What exactly does my monthly payment get me?
Signature, Deluxe and Platinum members get a HydraFacial every month at their tier, plus a member discount on eligible services, upgrades and skincare bought in-store. Once you’ve finished your three introductory HydraFacials, or don’t need them, you can put that month’s credit toward another service on your skin health plan instead.
What is my skin health plan?
It’s a written plan we create together around your goals and what your skin needs: which treatments, in what order, and when. It includes your home care routine, so we know what you’re using on your skin. Your monthly credit can go toward anything on your plan. We assess your skin at every treatment, so we may suggest a different treatment or timing when that will serve you better. We review your plan with you every few months, and you can ask to add something anytime.
How do I get my skin health plan?
If you’re already a member, book a complimentary 30-minute Member Skin Health Plan & Regimen Update with Mary or Melissa in the Vagaro app, or text us at (833) 952-1962. It doesn’t use your monthly credit, and we’ll go over your home care routine together. If you’re joining now, we write your plan together at your third visit. Once your skin health plan and updated home care regimen are complete, we’ll email them to you. If you’d prefer a printed copy, just let us know. We’re happy to print one for you.
How do I use my treatment credit?
Choose your monthly HydraFacial, or put that month’s credit toward another service on your skin health plan. Your credit comes off the treatment price first, and your member discount applies to the rest. For example, a Signature member puts a $189 credit toward a $500 treatment. That leaves $311, and the 5% discount brings it to $295.45. Credits are for services and can’t be used to buy packages. Skincare bought in-store gets your member discount. If you’re already a member, these credit rules start November 1, 2026.
Do I have to have a certain number of facials first?
If you’re already a member, no, starting November 1, 2026. Your credit can go toward any service on our menu until your plan is written, then anything on your plan. If you’re joining now, your first three treatments are HydraFacials. That gives us time to improve hydration, fine-tune your home care and see how your skin responds, and we write your plan together at your third visit. Returning clients with an established HydraFacial history don’t need to repeat them.
Does my credit cover treatments on my body?
Yes, when they’re part of your skin health plan. Body treatments and laser hair removal can both go on your plan.
What if my treatment costs less than my monthly credit?
You can combine eligible treatments in the same visit to use your credit’s full value, and we’re happy to help you choose. Once a credit is used, any leftover amount isn’t refunded or saved, so we recommend planning a visit that meets or exceeds your credit.
Why should I still come in for my HydraFacial?
We still recommend regular HydraFacials. They deeply cleanse, exfoliate and hydrate, help with congestion, tone and texture, and support your skin’s moisture barrier. We also use them to prepare your skin before advanced treatments.
What happens if I miss a month?
Your unused credit carries into the next billing cycle, so you’ll have two that month. Use them for separate visits, combine them toward one larger treatment, or have your HydraFacial and put the other credit toward something on your plan. The carried credit expires at the end of that cycle, and you can hold no more than two at a time. If you’re already a member, carry-over starts November 1, 2026.
Can I choose a higher-tier HydraFacial without changing my membership?
Yes. Your credit comes off that HydraFacial’s regular price, and your member discount applies to the rest. If you’ve already used your credit, you can book another HydraFacial at your member discount.
THE DISCOUNT
What does my member discount apply to?
Eligible services, upgrades and add-ons, skincare bought in-store and eligible packages. If you’re already a member, packages are included from November 1, 2026. Celluma home-use light therapy panels don’t carry a member discount; Celluma treatments in the studio do.
Does my member discount apply to online skincare orders?
No. Our skinbetter science online store has its own pricing and promotions, so your member discount applies to skincare bought in the office. The online store is still an easy way to have skincare shipped to your door.
What is my discount rate?
Each tier has one rate: Signature 5%, Deluxe 10% and Platinum 15%, on eligible services, upgrades, in-store skincare and eligible packages. New members get these rates from September 22, 2026. If you’re already a member, your current rates stay the same through October 31, 2026:
Signature: 10% off upgrades and products, 5% off other services.
Deluxe: 15% off upgrades and products, 10% off other services.
Platinum: 20% off upgrades, 15% off products and other services.
Packages don’t carry a member discount before November 1.
On November 1, 2026, you move to the one rate for your tier. That means upgrade discounts go down for every tier, and in-store skincare discounts go down for Signature and Deluxe. Most service discounts stay the same.
Why is the discount changing?
The split discounts have been confusing. We’ve spent weeks listening to your feedback, and we want membership to feel simpler, more useful and more accessible, while making sure the people caring for you earn a livable wage.
Does my monthly price go up?
No. Signature stays $189 and Deluxe stays $239. Platinum is now $275 a month, down from $289.
Can I use my discount on top of a promotion?
No, but you always get the better of the two: the promotional price or your member price, whichever is lower.
How do memberships and packages work together?
Memberships are for ongoing skin care. Packages are a good start for a focused treatment series, especially if laser hair removal is your main goal, and we’re developing packages for specific skin concerns too. Your credit can go toward individual laser hair removal sessions on your skin health plan, but packages are purchased separately. You get your member discount or the promotional price on eligible packages, whichever is better; if you’re already a member, that starts November 1, 2026.
SHARING
Who can I share my membership with?
Either your household (up to three additional named people, limited to your spouse or partner and your dependent children living in your household) or one named person outside your household. You choose one option, not both. If you’re already a member, this sharing choice starts November 1, 2026. The people you name get your discount rate on eligible services and in-store skincare, but not your membership HydraFacial price. They can use one of your available credits when you give us permission each time, and sharing doesn’t create extra credits. You can change who you’ve named up to twice a year by texting (833) 952-1962.
Can two of us use it in the same month?
Your membership earns one credit a month, so in a normal month it’s one treatment between you. If you’re carrying a credit from a month you missed, you have two and you could both come in. The people you share with are always welcome to book their own HydraFacial with your member discount.
BILLING, BOOKING AND CANCELLING
When am I charged?
Monthly, on the date you signed up.
Do I need to book before my billing date?
It’s the easiest way to make sure the credit you’ve paid for is there when you want it, and it keeps your skin health plan on track.
Does my membership expire?
Your membership renews monthly until you cancel. Credits are different: an unused credit carries into the next billing cycle, then expires, and you can hold up to two at a time.
How do I cancel my membership?
Signature, Deluxe and Platinum have a six-month minimum when you first join, or rejoin after ending a membership. After that, text (833) 952-1962 at least 20 days before your next billing date to cancel. Loyalty has no minimum commitment.
How do I book or get in touch?
We’re happy to book your next visit while you’re here, or you can book and manage appointments in the Vagaro app. If you need help, text us at (833) 952-1962. Texts are easier for us to keep track of than voicemails, and we’re glad to schedule a call if that’s easier.
Is there a deposit when I book a treatment?
Yes. Treatments take a 20% deposit, whether you book online, in person or by phone. It goes toward your treatment, and an available, eligible membership credit or package visit can cover it.
What if I need to cancel or reschedule?
Please use the Vagaro app at least 48 hours before your appointment. If it’s less than 48 hours away, text us at (833) 952-1962. With at least 48 hours’ notice, we refund your deposit or prepayment when you cancel, or move it to your new appointment when you reschedule. For treatments, changes with less than 48 hours’ notice are counted separately by type over the past 12 months:
Late reschedule: your first is a pass, and your deposit moves to the new appointment. After that, 20% of the
treatment price.
Late cancellation: 20% the first time, 50% after that.
No-call/no-show: 50% the first time, 100% after that.
Fees are based on your treatment price, including member pricing. What you’ve already paid counts toward the fee. We charge any remaining amount or refund any overpayment. If a late-reschedule fee uses your deposit, your new appointment needs a new deposit, which an available, eligible credit or package visit can cover. Credits and package visits are never used to pay a fee, and they stay available until they expire. After a second no-call/no-show, future treatments are paid in full when you book, or booking may be restricted. Paid consultations: Your first late reschedule within 12 months is a courtesy pass, and your payment moves to the new appointment. After that, a late reschedule is the full consultation fee. A late cancellation or no-show is always the full consultation fee. Anything you’ve already paid counts toward it, and any unpaid amount is still due. A forfeited fee can’t be used toward a purchase. If you book a new consultation, the usual booking payment applies. Members’ complimentary Member Skin Health Plan & Regimen Update: your first late change (less than 48 hours’ notice) in 12 months is a courtesy pass. After that, a late change is $25. A no-show is always $25, with no courtesy pass. Turn on notifications in the Vagaro app and you’ll get reminders for your appointments.
Do consultations cost anything?
We’ve loved offering complimentary consultations. To help us protect the time and personal attention we reserve for each guest, we’re introducing a modest consultation fee: $25 with Mary or Melissa. Medical consultations with Dr. Grace remain $50. Once you attend and pay in full, you can apply that fee once toward a product or service purchase within 30 days, so there’s no pressure to decide during your visit. A treatment booked with its required deposit within those 30 days qualifies even if it is performed later. Regimen and Skin Health Plan updates remain complimentary for our members. Booked online, an in-office consultation takes a 20% deposit, with the rest due when you arrive, and a virtual consultation is paid in full when you book. Booked by phone or in person, the full fee is due when you book. When you use the fee toward a purchase, it comes off first and your member discount applies to the rest. It can’t be more than the fee you paid or the purchase amount.
LOYALTY
I have the Loyalty membership. Does any of this apply to me?
Not directly. Loyalty stays $45 a month for 10% off facials, including Signature, Deluxe and Platinum HydraFacials, dermaplaning, peels, waxing, lash and brow services, and skincare bought in-store. It excludes the Restoration Ritual; laser, laser hair removal, microneedling and RF treatments; Keravive; LAMPROBE; body lymphatic therapy; Celluma home-use panels; packages and gift cards. It doesn’t include a monthly treatment, a credit or sharing, and the November 1 discount change doesn’t affect your rate. Deposits and late-change fees apply to Loyalty members too. You’re welcome to book a complimentary Member Skin Health Plan & Regimen Update with Mary or Melissa in the Vagaro app, or text us at (833) 952-1962. If you’re curious about our other memberships, just ask. If you already have an established HydraFacial history with us, you won’t need to repeat those introductory treatments.